WebNMS Use Case: Broadsoft VoIP Management and Continuous Monitoring

| By Eric Wegner
When you pick up the phone, there’s an expectation of the call going through.  Voice over IP (VoIP) has been with us since the mid to late 1990s and the expectation remains the same.  In the early days you could hear the choppy latency.  Yet now, carrier class scale and new functional features are just as important as call clarity and reduced latency.  Switching to VoIP saves on service and infrastructure costs and has moved from Hobbyist to a mainstream alternative to the old switching gear and POTS line.
Old Switchboard; Source: Seattle Municipal Archives
  An innovator and leader in software-based VoIP solutions for service providers is Broadsoft.  Their product portfolio is called Broa…