Your Secret Sauce to Make Customer Service Smarter

| By Nivedha Sridhar
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You’ve probably heard it a million times, especially since you’re running a product business. That’s how critical it is – you either make or lose business on how you engage your customers and the way you’re running it might soon turn obsolete. Here’s why and how, the internet of things will be your secret sauce to offer intelligent services and create lifetime customers. You know well that customer experience is on the line and in cases of high value products, it is even so critical for your company to have access to product control and data at any given time. You might also need to manage asset guarantees, service agreements and field-service contracts on time and a lot of

Integrating Legacy Tech on the Internet of Enterprise

| By Nivedha Sridhar
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Every enterprise is a brownfield scenario. Many legacy devices, especially those used in commercial and industrial applications, tend to have long life-spans. Existing device/tech haystack, in an enterprise, makes up 85 percent of all devices (IMS research), all of which mostly run isolated applications. When new data networking capabilities come along – we don’t uproot our existing infrastructure and start all over again – we layer them on top of our existing networks, continuing to improve and enhance them as we go. This drives business transformation to optimize efficiency of old and new devices, prevent failures, and create new services. Transforming siloed IT/OT to unified

US defense lab choose WebNMS Symphony Orchestration Platform to dynamically provision VPLS services

| By Nivedha Sridhar
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“The Defense Information Systems Agency (DISA) has been pushing hard to automate its data center operations to free up staff to work on more difficult challenges, according to Jack Wilmer, infrastructure development executive at DISA. Speaking at the MeriTalk’s DataCenter Brainstorm this March, Wilmer mentioned that the agency is leaning on newer technologies such as network function virtualization (NFV) and software-defined networking (SDN) that allow  automation of  a number of tasks now performed manually. Pentagon officials have been looking for an all-encompassing view of the Defense Department Information Networks (DoDIN) and clearly, this, automation is

How Network Operators Can Close the Agility Gap

| By Nivedha Sridhar
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IT workload migration from the enterprise data center to remote, cloud data centers, increasing IT mobility, and remote management for the Internet of Things (IoT) all drive the need for assured network services for business-critical communications. Assured network services offer availability and performance guarantees, unlike the best effort services provided by the Internet. Telecom network operators see this assured service demand as an opportunity for revenue growth, both from existing services like Carrier Ethernet and MPLS as well as new, innovative services that incorporate SDN, NFV and M2M technologies. The highly diverse, reliable and scalable connectivity they can provide with thei…

1 Month, 2 Continents, 4 Shows: How We Managed the March Madness!

| By Nivedha Sridhar
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This season, it wasn’t just March Madness at the NCAA tournament, we had quite our share too! Exhibiting back-to-back at two expos, the month of March had us on our toes and WebNMS left no stone unturned in shooting at the hoop of potentials. Satellite 2015, CCA Global Expo, Mobile World Congress, MPLS SDN World Congress, few of the most sought-after shows in the industry, offered us just the right opportunity to build relationships and meet prospective clients one-on-one. Here is a post match show summary, Satellite 2015, Washington D.C
Satellite 2015 reflected the growing dependency and newer opportunities in the industry for global connectivity. With applications for satellite technology be…

After Cisco’s acquisition of Tail-F, how does NetConf based management move forward?

| By Nivedha Sridhar
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Sometimes, a major event focuses our attention on a broader issue and forces us to reevaluate the situation. The Cisco acquisition of Tail-F has done just that for the critical topic of network orchestration, where NetConf has shown promise in being one of the enabler technologies, especially in the north-bound API layer of SDN service orchestration. Tail-F has been a torchbearer in the NetConf arena paving the path for the blogosphere to be abuzz with commentary on the importance of network orchestration for service automation and of how the acquisition of a market leader might delay the realization of a cross vendor orchestration platform. Of two things, there is little doubt. First, that network orches…